Course payments must be made in full on date of booking
Payments should be made to Acclaim Driving and not directly to instructor.
You must give us at least 28 working days notice if you wish to cancel or rearrange an intensive course. The cancellation fee is £150 + any test fees incurred and there is no refund due once an intensive course has started.
You must complete the course in full.
No refund is payable once the course has started.
Acclaim will make every reasonable effort to ensure the test is on the last day of the course, but accepts no responsibility when this is not possible due to restrictions by the DSA/DVA.
You must bring your 'On the Move' record of progress to each session.
Should you fail to attend or fail to give 3 clear working days notice for either your Theory or Practical Driving Test the fee will be forfeited.
Should your appointed instructor be unavailable due to illness or unforseen circumstances, we will endeaviour to find a replacement. In exceptional circumstances where this may not be possible, we reserve the right to postpone your course and Driving Test
Guaranteed re-test applies to Acclaim ‘Complete’ and ‘Week to Pass’ courses only
Should you fail your theory test on the first attempt we will book one further test for you at the earliest opportunity.
Should you fail your practical test we will book one further test for you at the earliest opportunity.
Does not apply if course is not completed in full.
Any remedial sessions required between tests are not included and are payable.